FAQ - Shipping & Delivery
Where are your products shipped from?
We are a 100% Australian owned and operated small business! All of our products are shipped from our Sydney based premises.
How long does shipping take?
All orders are processed and leave our premises within two business days of order. Orders with standard shipping typically takes 2-7 business days to arrive. Express shipping options will be coming later this year!
What should I do if I receive a damaged or incomplete kit?
If you receive a damaged or incomplete kit, please contact our customer service team as soon as possible. We’ll be happy to resolve the issue by sending a replacement or providing a refund.
Do you offer international shipping?
Right now we only ship to Australia but keep your eyes peeled and hopefully we will be shipping internationally soon!
Shipping rates and delivery times will vary depending on your location. Please check our shipping policy for more details.
FAQ - Project Kits
What types of art and craft kits do you offer?
We offer a wide variety of art and craft kits, including painting, drawing, sculpting, knitting, and more. Our kits are designed for different skill levels, from beginners to advanced crafters.
What materials are included in the kits?
Each kit includes just about everything you need to complete the project, such as paints, brushes, canvases, clay, yarn, and detailed instructions. Some kits also offer optional add-ons like extra paints or tools. Some kits may require use of an oven, or basic household tools such as a pair of scissors.
Can I customize or modify a kit?
While our kits come pre-packaged with specific materials and instructions, you can certainly add your own personal touch to the project. Feel free to experiment with additional materials or modify the designs to suit your style.
Are the kits suitable for beginners?
Yes, most of our kits are designed with beginners in mind. We provide easy-to-follow instructions and video tutorials to help you get started, and our kits often include beginner-friendly materials and tools.
What age groups are the kits suitable for?
Our kits are designed for a range of ages, from young children to adults. Each product description provides age recommendations and skill levels to help you choose the right kit for yourself or as a gift. Please always supervise children while crafting.
Where can I find the instructions for my kit?
Written instructions for each kit are included in the box. If your kit includes video instructions or access to the template gallery this can be found by scanning the QR code on the instruction sheet. We have more tips, tricks and inspo under the "Resources" section of our website, and on our socials!
Can I purchase refills or additional supplies for my kit?
Yes! You can find these options on our website under the "Refills & Supplies" section.
FAQ - Subscriptions
How does the subscription service work?
Our subscription service delivers a new art or craft kit to your door every month/quarter/six months. Each kit includes all the materials and instructions needed to complete a unique project. You can choose from various subscription plans to suit your preferences and crafting needs.
Can I purchase a single kit without subscribing?
Yes! You can purchase individual kits without committing to a subscription. Simply browse our selection, choose the kit you’d like, and check out.
How do I cancel, skip or amend my subscription box?
Create or log in to your account in by clicking the person icon in the top right corner of our website to go to the log in page where you can cancel, skip or amend your subscription.
When are subscription boxes shipped?
Your first box will be shipped within 2 business days of purchase. Following boxes are shipped as your subscription renews.
How do I track my subscription shipments?
Once your kit has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our shipping carrier’s website.
Can I gift a subscription or kit to someone else?
Absolutely! Our kits and subscriptions make great gifts. You can select the gift option at checkout and include a personalized message if you’d like. For subscriptions, the recipient will receive a new kit at the frequency you decide. Additionally you can purchase a gift card.
FAQ - Something Else
How can I contact customer support?
You can reach our customer support team via email, or through our website’s contact form. We’re here to help with any questions or issues you may have and will always endeavour to respond within 1 business day to your enquiry.
What if I forgot my account password?
If you’ve forgotten your account password, you can reset it by clicking the "Forgot Password" link on the login page. Follow the instructions to create a new password.
Do you offer any discounts or promotions?
We periodically offer discounts and promotions on our kits and subscriptions. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
Can I exchange a kit for a different one?
We currently do not offer exchanges for different kits or refunds for change of mind. However, if you encounter any issues with your kit, please contact customer service for assistance with returns or replacements.
Are there any environmental considerations with your kits?
We strive to use eco-friendly materials and packaging whenever possible and avoid any single use plastics. Many of our kits feature reusable or biodegradable components.
How often do you release new kits or update the subscription options?
We regularly update our kit offerings and subscription options. New kits and projects are introduced periodically, so be sure to check our website or subscribe to our newsletter for the latest updates.
Do you offer workshops or virtual classes?
We occasionally offer workshops and virtual classes related to our kits. Check our website or sign up for our newsletter to be notified about upcoming events and opportunities to learn new techniques.
How can I provide feedback or suggest new kit ideas?
We love hearing from our customers! You can provide feedback or suggest new kit ideas by contacting us through our website’s feedback form or social media channels. Your input helps us create better products and services.
Please Read: Safety Disclaimer and Liability Waiver
Please enjoy your crafting experience responsibly. If you have any questions or concerns about the safe use of our products, feel free to contact us directly or click here to view our Safety Disclaimer and Liability Waiver that you accept upon making any purchase or using any kit.